Overseas Customers Ordering Guide
At Diamond Culture, we combine uncompromising quality with highly competitive pricing. We offer overseas customers a clear, transparent, and flexible jewellery ordering process, allow you to shop with confidence from anywhere in the world.
Whether you prefer to begin with a lab-grown diamond or coloured gemstone, or start by selecting a ring or jewellery setting, your overseas purchase can be completed securely and seamlessly.
📑 Quick Navigation
I. Recommended Ordering Flow
We provide multiple purchasing paths to suit different preferences, requirements, and budgets.
1️⃣ Start with a Lab-Grown Diamond / Gemstone（Most Popular with Overseas Customers）
This option is ideal for customers who wish to personally control quality, budget, and specific criteria.
i. Begin by selecting your preferred lab-grown diamond or lab-grown coloured gemstone, then add it to your cart.
Use our Transparent Diamond Culture Lab-Grown Diamond Search Tool
Choose Your Stone Specifications: Cut & Shape / Carat Weight / Colour / Clarity
*If you find the selection process overwhelming, you're welcome to contact us via WhatsApp. Simply share your ideal budget and quality requirements, and our GIA-qualified team will provide professional, unbiased guidance.
ii. Pair Your Selected Stones with Jewellery Setting
Once your stone is selected, pair it with a ring, earrings, pendant, or other jewellery setting, then add item(s) to cart.
(To uphold fine jewellery standards, all settings are crafted exclusively in 18K gold or PT950 platinum.)
2️⃣ Start with a Ring, Earrings, Pendant, or Jewellery Setting
i. If you already have a preferred design style, you may begin by selecting a jewellery setting first, and put into cart.
Over 200+ jewellery and ring settings, clearly categorised (e.g. solitaire styles, pavé designs, styles that visually enhance centre stone size)
Each setting includes detailed information on metal, structure, and setting style
Custom designs are welcome — clients may provide reference images for evaluation and quotation (WhatsApp Us for Quotation)
(To uphold fine jewellery standards, all settings are crafted exclusively in 18K gold or PT950 platinum.)
ii. Select Centre Stone - Choose your Lab-grown Diamond or Gemstone, and then Add to Cart.
Use our Transparent Diamond Culture Lab-Grown Diamond Search Tool
Choose Your Stone Specifications: Cut & Shape / Carat Weight / Colour / Clarity
*If you find the selection process overwhelming, you're welcome to contact us via WhatsApp. Simply share your ideal budget and quality requirements, and our GIA-qualified team will provide professional, unbiased guidance.
(All jewellery settings must be purchased together with a lab-grown diamond or gemstone. Orders for settings alone will be cancelled.)
3️⃣ Direct Purchase of In-Stock Jewellery or Loose Stones / Direct Order of Full Jewellery Piece
This option is suitable for customers seeking faster checkout or those with existing setting plans.
Overseas customers may directly purchase via links below:
In-stock finished jewellery (fully set and ready to ship)
Order Full Jewellery Piece (Main Stone Ordering Not Required)
Loose lab-grown diamonds or gemstones (without setting)
II. How to Complete Your Purchase
1️⃣ Buy Directly on Our Website
You may complete your order directly on Diamond Culture Official Website. Feel free to WhatsApp us if any enquiry.
💲Checkout & Payment
Proceed to cart and enter personal details
Payment options:
Credit Card
Bank Transfer / FPS
2% discount is available for bank transfer payments
For overseas customers, we recommend using international transfer platforms such as Wise for better exchange rates and lower fees
After checkout:
You will receive an order confirmation email
Our team will contact you within 24 hours after payment to confirm order details
For production timelines, estimated taxes, and duties by destination, please refer to Section V - International Shipping policy.
📦 Shipping Benefits
Free international shipping for orders above HKD $10,000 / USD $1,280
Orders below this threshold: please WhatsApp us for a shipping quotation
Once dispatched, we will:
Share photos of the finished jewellery
Provide a tracking number via WhatsApp so you can monitor delivery in real time
💬 WhatsApp Response Time
Business hours: typically within 3 hours (or next business day)
Non-business hours: within 24 hours
2️⃣ WhatsApp-Assisted Purchase (Recommended)
Our GIA-qualified team will assist you throughout the process. Simply WhatsApp us with:
Your selected lab-grown diamond or gemstone
or your desired specifications (shape, cut, carat, colour, clarity)Preferred jewellery or setting style (if any)
We will provide:
A secure payment link or bank account details
Clear, professional guidance — no sales pressure
💬 WhatsApp Response Time
Business hours: typically within 3 hours (or next business day)
Non-business hours: within 24 hours
3️⃣ In-Store Appointment in Hong Kong (If Applicable)
If you plan to visit Hong Kong, you are welcome to book an appointment to view and purchase in person.
III. Why Buy from Diamond Culture Hong Kong
Advantages of Hong Kong
Hong Kong has a long-standing reputation as an international jewellery hub, recognised for craftsmanship, strict standards, and trade integrity.
Tax-free environment, ideal for high-value jewellery purchases
Well-regulated industry with clear and traceable diamond and gemstone sources
Diamond Culture’s Professional Commitment
1️⃣ Over a Decade of Experience, Built on Trust
Diamond Culture is the lab-grown diamond brand of Diamania, a highly established diamond and engagement ring specialist with over 10 years of experience, serving tens of thousands of customers.
We specialise in both natural and lab-grown diamonds, supported by 500+ authentic Google 5-star reviews.
Our team places strong emphasis on expertise — all consultants hold GIA professional qualifications. We do not upsell or pressure customers, offering only honest and practical advice.
2️⃣ Transparency First, Quality Without Compromise
Trust begins with transparency.
Lab-grown diamonds are accompanied by IGI or GIA certificates*
Lab-grown coloured gemstones may also be supplied with IGI certification, which is rare in the market
Real-time pricing search systems provide full clarity
Our showroom is equipped with professional instruments to verify laser inscriptions on diamonds
We work exclusively with qualified craftsmen, many with experience at international jewellery brands. All settings are crafted solely in 18K gold or PT950 platinum, never compromising quality to reduce cost.
3️⃣ Competitive Pricing, Genuine Value
Compared with most international lab-grown diamond brands, Diamond Culture’s pricing is typically around 50% lower.
Even after accounting for overseas taxes and import duties, our jewellery remains highly competitive, offering genuine value to international customers.
4️⃣ Customer Experience & After-Sales Support for Overseas Clients
We prioritise long-term satisfaction and wearability:
No-pressure consultations via WhatsApp or in-store
Custom jewellery and personalised design support
After-sales services for overseas customers, including:
Ring resizing (subject to design and number of adjustments)
Cleaning and care guidance (remote support available)
Professional wearing and maintenance advice to extend jewellery longevity
Even while overseas, customers may remain in contact with us via WhatsApp for ongoing support.
Additional benefits:
No credit card surcharge
Secure international shipping with insurance and professional packaging
IV. Payment Methods
Available Payment Methods
Credit Card (Visa / MasterCard)
Bank Transfer (Overseas customers are advised to use Wise or similar platforms)
Other payment methods (please enquire via WhatsApp)
V. International Shipping Policy
Global Delivery · Transparent · Secure
We Ship Globally — With Transparency and Care
Diamond Culture offers seamless international shipping, giving customers worldwide access to high-quality lab-grown diamonds and fine jewellery with complete confidence.
Whether you are purchasing a loose stone or a custom-made jewellery piece, all orders are securely packaged and fully insured, ensuring a smooth and worry-free delivery experience.
Beyond our commitment to quality, we pride ourselves on offering exceptional value. Compared to most major international lab-grown diamond brands, our prices are typically up to 50% lower. Even after factoring in local taxes and import duties, our pricing remains highly competitive for overseas customers.
🌍 Available Shipping Regions
We currently ship to the following destinations (listed alphabetically):
*If your region is not shown at checkout, please contact us and we will confirm availability.
⏰ Production & Delivery Time
Production & Order Preparation
*All items undergo quality inspection prior to dispatch.
Shipping Timeframes
🌐 Estimated Delivery Time, Taxes & Duties (Reference Only)
For the most seamless experience, Diamond Culture recommends that clients (or authorised representatives) collect their jewellery in person at our Hong Kong showroom.
Many international clients choose this option, carrying the jewellery as personal belongings and potentially benefiting from tax-free return, subject to their destination’s customs regulations.*
*Diamond Culture cannot guarantee customs outcomes and does not assume responsibility for destination-specific regulations.
Alternatively, for international shipping, please refer to the table below for estimated delivery times and applicable duties by destination.
Important Notes
Shipping times may be affected by international trade policies, customs clearance, and courier handling
While exact delivery dates cannot be guaranteed, we make every effort to ensure prompt dispatch
Disclaimer
All tax and duty figures provided are estimates only. Customers are responsible for any applicable import duties, VAT, or local taxes imposed by their destination country.
Diamond Culture does not accept liability for changes in customs regulations or tax rates. Customers are advised to verify the latest requirements with their local customs authority.
Macau Note
Although Macau does not impose duties or taxes on jewellery, a small customs clearance or administrative fee may still apply. Please verify with local authorities.
💸 Shipping Fees & Customs Charges
Free international shipping for orders above HKD $10,000 / USD $1,280
For orders below this threshold, please contact us via WhatsApp to confirm shipping costs.
📦 Secure Packaging & Tracking
Every order includes:
Fully insured and trackable shipping
Discreet, protective packaging in our Diamond Culture signature box, suitable for gifting
A tracking number provided via WhatsApp once the parcel has been dispatched